When you visit our Services
Information You Provide
When you visit our Services, you may provide us with certain personal information, such as your name, address, contact number, email, personal preferences, card number, Buy and ordering detail, demographic information, responses to survey questions, sizing information and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.
We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient's contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf (so please only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you).
- Location Information
We may obtain information about your location when you access or use our Services: for example, via your browser information and other similar device or browser attributes (like IP address), our store locator page, or our mobile applications. For more details, please see how the information you’ve provided is used below.
When you access our Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
We also may obtain information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
Cookies, Clear Gifs and Similar Technologies
To better understand how you interact with our Services, we may collect information using cookies, clear-gifs (also known as web beacons or web bugs) and similar technologies.
A cookie is a small amount of data that's stored by your browser on your device. It's used to do things like see how you navigate our Services, what you click on, remember you and your online purchases when you return, and recognize you and honor a special deal for you, when you redeem one of our offers from a third party's site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.
A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed; and recognize you and honor a special deal for you, when you navigate from a third party's site to redeem one of our offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.
In addition to cookies and clear gifs, we may also use device identifiers, web storage, and other technologies to collect information about your interactions with our content and Services.
These technologies, illustrated above, may be used to help us see which of our interactive experiences online users like most. Cookies, clear gifs, and similar technologies also allow us to associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, contact number, survey responses, and email ). We associate this information to deliver products and services to you; improve our business; transact business; and market our products and services on this and other online services, and through a variety of media like email, mobile advertising, and direct mail.
For information about your options with respect to cookies, see below.
- Location Information
Information Derived Through or Provided by Others
Affiliated entities, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you. We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.
Third Party Analytics and Personalization ServicesWe may use third-party analytics and personalization services to analyze site metrics and performance, analyze our visitors' preferences, and serve personalized content to you through the use some or all of the technologies described above, such as cookies and clear gifs.
How is technology used to serve our advertisements on other online services and what choices do you have?
On our Services, we and third parties may collect information about your online activities to provide you with advertising about products and services tailored to your interests.
We contract with third-party advertising companies, which may collect information about your use and interactions with the Services, over time and across third-party websites and online services, for use in delivering tailored online display and banner advertising to you on other websites and online services. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, clear gifs, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests
You can specify your preferences over the use of some of these technologies by opening Cookie Preferences to view or change your preferences (to address future cookie placement).
You may also specify your preferences through a centralized registry. To learn about how to opt out of interest-based advertising, in general, click the following: NAI Opt Out or, DAA Opt Out. Your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers like us and other businesses.
Our Services do not respond to "Do Not Track" signals.
We link to third-party sites and services, or otherwise display third-party content through our Services, for your convenience and information. These third-party sites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked third-party sites and services are not owned or controlled by us, we are not responsible for these third parties’ information practices.
Here are examples of the types of third-party content and services available through or via our Services:
We may facilitate easy access to the online maps of content providers like Google. There you can get quick location, driving, and contact information for our stores.
Sweepstakes, Contests, and Survey Sites
Social Networking and other Third-Party Sites and Services
We may share information about you with certain third parties, as described below, and as otherwise described in this Policy. We do not sell or otherwise share personal information about you, except as described in this Policy.
Service Providers and Contractors
We may share personal information with third-party service providers and contractors whom we engage to provide services to us, such as fulfilling orders; processing payments; providing customer service through chat features; monitoring activity on our Services; delivering surveys and related analysis (which could be combined with Services usage analytics); maintaining databases; hosting and operating our microsites, mobile websites and mobile applications; administering, sending and monitoring emails and text messages; serving online advertisements as described above; and providing consulting services.
We may share your personal information (such as your name, postal address, and summary purchase information) with other merchants and merchant exchanges who may use this information to send you offers for their products and services. We will obtain your consent for this sharing to the extent required by applicable law. If you don't want this information shared with these merchants and exchanges, please click here, select Nondisclosure of Personal Information Request for the Email Subject and then complete the form.
We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your email address with the specific third party in question. Please review the privacy policies of these third parties to learn more about how they treat your personal information.
Law Enforcement and Emergency Response
We also may disclose personal information about you (a) if we are required to do so by law or legal process (such as a court order or subpoena); (b) in response to requests by government agencies, such as law enforcement authorities; (c) to establish, exercise, or defend our legal rights; (d) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (e) in connection with an investigation of suspected or actual illegal activity; or (f) otherwise with your consent.
Sale or Merger
We reserve the right to transfer your information in the event we sell or transfer all or a portion of our business assets (including, without limitation, in the event of a merger, acquisition, joint venture, reorganization, dissolution, or liquidation).
We offer you certain choices in connection with the personal information we obtain about you.
Mobile Text Messaging
If you've signed up for mobile text messaging offers but later decide you no longer wish to receive these offers, simply follow the opt-out instructions included in the mobile message.
Mobile Push Notifications/Alerts
With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
You may have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or, for some devices, by adjusting the permission settings for our mobile apps to access your location information.
We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Our administrative safeguards include implementing, maintaining, and training employees on company privacy and information security policies and procedures. Our physical and technical safeguards include maintaining physical security policies and standards to protect company systems and data, and a cybersecurity program overseen by our executive leadership team.
Our Services are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13) (or other relevant ages, which may apply by virtue of applicable law) through our Services. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe a child under such age may have provided us with personal information, please contact us as specified in the Whom should you contact with questions or concerns? section of this Policy.
Where is personal information stored and processed?
Our employees involved in data processing and our servers are based in the United States. We work with affiliated and unaffiliated service providers in the United States, the United Kingdom Canada, India, China, and other jurisdictions around the world.
This Policy may be updated periodically to reflect changes in our personal information practices. Changes to the Policy will be posted on this page. For significant changes, we will notify you by posting a prominent notice on our Services indicating at the top of the Policy when it was most recently updated.
Collection and Disclosure
During the 12-month period prior to the effective date of this Policy, we may have:
- Collected the following categories of personal information about you:
- Identifiers (personal) (including, for example, name, alias, postal address, unique personal identifier, online and device identifier, IP address, email address, account name and number, social security number, telephone number, postal address, or other similar identifiers).
- Identifiers (Government-Issued Identification Information) (including, for example, driver's license number or state identification card number).
- Commercial Information (including, for example, records of personal property; products or services purchased, obtained, or considered; marketing histories; purchasing histories or tendencies; purchase profiles; shopping and retail browsing channel preferences; online browsing and website interaction histories; and direct marketing histories).
- Computing or mobile-device information and internet or other electronic-network-activity information (including, for example, login credentials; online advertisement engagements; and cookies, tags, and similar device or user identifying information).
- Education and professional information.
- Financial information (including, for example, banking details and income level).
- Geolocation information.
- Inferences (including, for example, predictive information, purchase profiles, shopping profiles and characteristics (e.g., loyalty shopper, cardholder, or online shopper).
- Personal characteristics, histories, and associations (including, for example, signature; physical characteristics or description; and characteristics of protected classifications under California or federal law).
- Payment card and transaction information (including, for example, credit card number; debit card number, and other financial information).
- Incident-related information (including, for example, statement; or insurance, or similiar claims).
- Household information (including, for example, family size and composition).
- Within the meaning of the California Consumer Privacy Act, “sold” the following categories of personal information about you:
- Identifiers (personal) (including, for example, name, alias, postal address, online and device identifier, IP address, email address, telephone number, postal address, or other similar identifiers).
- Commercial Information (including, for example, records of personal property; products or services purchased, obtained or considered; marketing histories; purchasing histories or tendencies; purchase profiles; shopping and retail browsing channel preferences; online browsing and website interaction histories; and direct marketing histories).
- Computing or mobile-device information and internet or other electronic-network-activity information (including, for example, online advertisement engagements; and cookies, tags, and similar device or user identifying information).
- Geolocation information.
- Inferences (including, for example, predictive information, purchase profiles, shopping profiles and characteristics (e.g., loyalty shopper, cardholder, or online shopper)).
- Personal characteristics, histories, and associations (including, for example, physical characteristics or description).
- Household information (including, for example, family size and composition).
We do not sell the personal information of consumers under the age of 16 if we have actual knowledge of the individual’s age.
California Consumer Privacy Rights
You may have the right to request, twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
- a. The categories and specific pieces of personal information we have collected about you;
- b. The categories of sources from which we collected the personal information;
- c. The business or commercial purpose for which we collected or sold the personal information;
- d. The categories of third parties with whom we shared the personal information; and
- e. The categories of personal information about you that we sold ordisclosed for a business purpose, and the categories of third parties to whom we sold that information ordisclosed it for a business purpose.
In addition, you have the right to request that we delete the personal information we have collected from you.
To submit a request, visit Your Data Rights To help protect your privacy and maintain security, we take steps to verify your identity before granting access to information or complying with a request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
You also have the right to opt out of the “sale” of your personal information, as that term is defined under the California Consumer Privacy Act. To specify your opt-out preferences, visit Do Not Sell My Personal Information We will not deny, charge different prices for, or provide a different level or quality of goods or services, if you choose to exercise these rights.
Under California law, we also provide you with a cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if that third party will use it for its own direct marketing purposes. You may follow the instructions here to make your request
Cookies. We use the following web cookies and other information technologies to provide features on our web and mobile sites to users in the EEA, including cookies that deliver basic visitor experiences, fuller website experiences such as interactivity with third-party content, and our interest-based advertising on other websites.
The following types of cookies (and cookie technology) are enabled when a web or mobile user visits this website:
To view, specify, and change your cookie preferences, open your cookie preferences. And visit How is technology used to serve our advertisements on other online services, and what choices do you have? to learn more about how to specify your preferences over our use of cookie and similar technologies.
You may contact our data protection officer at:ATTN: Privacy Matter
PO BOX: 422
PROVO, UT 84603 US
When you access our Services, you form a contract with us based on our Site Terms, Conditions, and Notices, and we need to process your personal data to respond to your requests, ship products to you and satisfy our obligations with respect to the other purposes listed in this Policy.
As exceptions, we rely on your consent with respect to cookies and direct marketing emails and legitimate interests especially with respect to situations where we must process your personal data to comply with applicable laws.
Recipients or categories of recipients of your personal data are employees of our company and affiliated and non-affiliated services providers who have a need to know.
When you access our Services, you transfer your personal data to the United States of America and India for which the European Union Commission has not yet issued an unlimited adequacy decision.
We will process and keep your personal information for as long as is necessary for the purposes set out in this Policy, for our legitimate business needs, and for compliance with the law.
You have a right to request from us information concerning your personal data: access to data; rectification of data; erasure of data; restriction on processing; objection to data processing; and data portability. You can exercise these rights through a combination of actions: (a) visit Your Data Rights; (b) access the information in your account; (c) exercise your opt-out options through our Services; or (d) call 1-866-413-3183
If you have provided consent for direct marketing emails or other data processing, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You have the right to lodge a complaint with a supervisory authority.
We do not use automated decision-making, including profiling in a way that produces legal effects concerning you or significantly affects you. Our Services' customization technologies and e-commerce processes are automated, but do not produce legal effects or affect you significantly.
You can contact us with any questions, or to exercise your rights by calling our Customer Care Center at